Let’s look at the Hosted PBX solution and identify the key points of how your company will benefit from a VOIP Telephone System

The hosted PBX: Each location in the diagram connects to the Hosted PBX, you connect to it as opposed to before where it (The PBX) connects to you, all your functionality, Calls, Voice mail, Call Conferencing, Call recording, Call Centre applications are now contained in one single location which allows all users including Home Employee to connect to it and share the same features and benefits as one irrespective of their location.

The Maintenance Contract: There is no system on your premises, so there is nothing to maintain, so there is no need for a maintenance contract.

The Numbers : All numbers are now issued at the Hosted PBX, as you can see we are not connected to the Local Exchange and do not rely on it to supply number ranges anymore. All your locations can have the same numbering pattern as outlined in the diagram, so as illustrated if we wanted to have Melbourne numbers in Manchester, Liverpool and Leeds, then we can, even the Home Employee is now part of the same dialing plan, you could have Melbourne numbers in Manchester, Liverpool and Leeds, you can have a range of Geographic numbers at each location with an underlying DDI range that will connect all locations, if a Melbourne user wishes to dial a Leeds user they simply dial the extension number i.e. the last four digits, that goes for any location Globally, calls are made back to the Hosted PBX from wherever you are, at home, in Melbourne or at another office.

Relocation: If you wish to move premises, all you do is take your handsets to your new location, plug them with Internet in and they are up and running in seconds, because there is nothing screwed onto the wall, all you are doing is connecting to the Hosted PBX from another location, all your personal settings and profile are held off site and accessed from whatever destination you choose.

New Office/Branch: You decide how many new users are required at the new office and we send out that amount of handsets, they arrive at the new site pre-configured, you plug them in, they connect with the Hosted PBX and they are now part of your telephone network under the same numbering plan, features and functionality, you can add new users at any location in minutes whenever you want to.

Home Employees: You have probably figured this out by now, any Home Employee is connected to the Hosted PBX in the exact same way as office users, they share the same number outbound as the office users, calls can be made to a home worker the same way as making an internal office call, customers calling in are unable to distinguish home or office user, all the same functionality as any other company user including Company Directory, Voicemail, Conferencing etc.

Disaster Recovery: If we study the diagram you will see that previously the telephone system connected to you, now you connect to it. If you lose your connection to the internet you have no calls coming in and no calls going out, however now that calls are routed to you via the Hosted PBX, we still have the call, you can choose where you would like them to go. I.e. if Melbourne goes down then we can re-route all your calls to Sydney until your link is re-established or we can route them to your mobile phones and make them ring simultaneously, or users can take their handsets to another location and work from there or we can have users login there number to a soft phone and work from home, possibilities are endless, however it does mean that customers are still in contact with you whereas before you had no communication with outside world.  Our partners have professionally hosted the servers in secure datacenter environment.

Working from various location: If you are on the move and want to work out of the Melbourne office for the day, you arrive at your desk in Sydney, enter your number into the handset, it brings up your personal profile and you are now using your Melbourne phone in Sydney, to anyone calling you there is no difference. Or you can set yourself up a follow me list. If the desk phone is not answered in Melbourne the Hosted PBX will automatically re-route it to your mobile or number of your choice at whatever location, same applies if you want to work out of your villa in QLD, you will arrive in Sydney, put your number into the handset, and you are now just another extension of the office.

Cost: Consistent Monthly Cost, no surprises in your bills. The total cost of ownership [TCO] to purchase a Hosted IP solution can be significantly less than that of an IP PBX.

Scalability: Scalable from single user to multiple users from single to multiple locations