NETMAX Services Home > Responsive Programe
Responsive Program
Responsive program is designed to meet your initial IT requirements. Our enterprise class solution reports us on issues found in your IT systems. Most of the time, diagnosis is quick and problems can be fixed remotely, which saves your money as no onsite support is required.
The focus here is “Monitoring”. You get access to our industry standard infrastructure, high skilled Helpdesk support and enterprise class monitoring and management system, which minimizes IT downtime and rapidly turns your business operations to normal from disruption.
Advantages by selecting NETMAX Responsive Program,
- You will have lowered number of IT failure incidents due to 24x7x365 active monitoring
- You will avoid downtime/failure, reducing the overall costs of your business operation
- You will have faster resolution of IT problems, through our remote monitoring and assistance
- You will have monthly performance reports of your IT System
- You will have quarterly updates for your system health
- You will have procurement assistance for Servers and VoIP system
- You will have priority support over non-contracted customers
- You will have field engineer support on any issues/troubles/maintenance you request
- Entry level price to suit your IT expenses
Technical Specifications of the Responsive Program
Key Features
24x7x365 Performance Monitoring Service
[Servers][Workstations][Network Printers] |
Ensures all of the critical network devices, Servers, Workstations, VoIP and other IP devices that comprise your business network are healthy and functioning reliably and optimally |
Security Support Services1
[Firewall and Anti-virus Monitoring] |
Ensures that your firewall remains connected and functioning, providing the protection you require
Verifies that each PC and Server has its anti-virus software running and is receiving all updates. Know if your anti-virus is doing its job |
Network Support Services1 |
Ensures that your Networking devices like Router, Switch, Internet connectivity and Wireless Router are available to your Networking needs |
Priority Support |
You get priority support over non-contracted customers. That means, faster response and resolution to your existing issue |
IT Consulting
[Procurement Assistance]
[Monthly Performance Reports]
[Quarterly System Health Review] |
Our IT consultants will work with you to help you make optimal technology choices
Know the performance figures of your system and how much time it was available to you |
Remote and On-Site IT Support
[Any requested maintenance/support] |
Responsive support for issues and Hourly billing of all Network Support with reduced Time & Material cost, Save on it when you buy Blocks of Support Hours |
Outsourced CIO |
Business impact and IT Optimization Reporting |
Optional Features
Hosting |
Hosting of your servers and critical business applications in our world class data centre facilities |
Security Support Services2
[Patch/Updates Monitoring] |
Get the information about vital desktops and servers are updated or not with Windows System Update Services |
Network Support Services2 |
Your specialized VoIP environment monitoring |
Pre-Purchase Block of Support Hours |
Buy upfront these blocks at discounted rate to save yourself from normal billing hours |
Emergency Support Service |
After Hours [Monday– Friday]: 5pm-9pm
Weekend/Holidays: 8am-5pm |
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