Features

ACD Queue features

• Call Distribution
• Time of Day Routing
• Announcements and Music on Hold
• Queued Calls Display
• Night Service
• Queue Statistics and many more…
  
  

IP Phone features

• Call Forward, Call Hold, Call Pick-up, Call Resume, Call Transfer, Caller ID, Call Conferencing, Speaker Phone, Mute, Multi Ring
• DID, Day/Night Mode, Directory Access, Distinctive Ringing, Do-not-Disturb
• Find-me/Follow-Me
• Fax over IP when plugged the line in to your Fax machine
• Message Waiting Indication, Outlook Dialing, Speaker Phone and many more…
  
  

Conferencing Feature

• Ad-Hoc with Conference button
• 3-way to 60-way
• Meet-Me, Conference Call Management and Reservation
  
  

Voicemail Application and Group Voice Mail

• Access via browser (Web Portal)
• Access via PSTN from anywhere in the world
• Access via e-mail client and IP Phone
• Unlimited personal IVR
• Reply to Originator via Voice Mail and many more…
  
  

Web Portal Application

• Click-To-Call
• MS Outlook integration
• Call Logs
• Company Directory
• Call Screening and many more…
  
  

Front Desk Application Features

• Attendance console GUI
• Caller on-hold status controls
• Employee phone status controls
• Park and Release
• Multiple Attendance
• Supervised Transfer and many more…
  
  

Call Centre Application Features

• Agent Login-Logout
• IVR
• FIFO Queuing
• 1300, Mobile phone forwarding and Line number portability services
• Alternate dialing plans (after hours, weekends, direct call to Agent)
• Hunt Groups and many more…
  
  

VOISS Assistant

• Display various options with Caller ID from the System tray
• Allows the Caller to see in coming callers and action accordingly